- $85,607 - $97,790 (plus Super)
- Brindabella Park - ACT, Campbell Park - ACT, Glenbrook - NSW,Harman - ACT, Moorebank - NSW, Nowra - NSW, Paddington - NSW, Potts Point - NSW, Randwick - NSW, Richmond - NSW, Rockingham - WA, Russell - ACT, Singleton - NSW, Sydney CBD – NSW
The Role
Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies. Administration and Customer Service Specialists are employed Australia-wide, enabling our three services – Army, Navy and Air Force – to do their job. The Defence Estate comprises approximately 700 owned and leased properties, including more than 60 bases. We manage 25,000 buildings, 6,000 other structural assets, and 150,000 fixed plant and equipment items.
Do you enjoy networking and engaging with stakeholders?
Do you thrive on problem-solving and helping others achieve their goals?
Are you an experienced Administration professional seeking a challenging and rewarding career?
Are you interested in supporting the capability requirements of Defence?
If you are looking for an exciting workplace where no two days are the same, an Administration and Customer Service Specialist role may be the perfect opportunity for you!
Within Service Delivery Division, East West Zone, we have a range of positions available, some as outlined below:
Zone Operations & Coordination (ZOC)
As a ZOC Manager, you will lead a team and support them to build and maintain strong relationships with internal stakeholders and Defence personnel with a shared focus on performing complex procedural, operational, administrative, and business support work. You must identify, anticipate and respond to stakeholders needs and expectations to achieve outcomes for the Assistant Secretary, East & West Zone.
Our Zone encompasses more than 30 Defence Bases across three jurisdictions, where we manage the estate, environment, planning, and sustainability outcomes. The purpose of the ZOC team is to enable bases to deliver zone-wide customer outcomes by providing centralised business, coordination and Work Health and Safety services.
This position is part of a geographically dispersed team whose main functions and activities are:
- Communications – Coordination of Executive, Zone and Ministerial/Parliamentary submissions and briefs
- Workforce Planning – Coordination of establishment maintenance and recruitment administration
- Service Delivery Tasking – Coordination of responses to tasks and activities requiring stakeholder input
- Supporting Zone Executive – Providing coordinated assistance and process guidance to Executive and staff
Base Management
Our Bases vary significantly depending on the Services that they support. As an Assistant Base Manager, you will lead a team and support them to build and maintain strong relationships with various military, civilian and contractor stakeholders, with a shared focus on the sustainable management of the Base to support operational, training and other specialist functions. You could work in and around weapon ranges, airfields, wharves, laboratories, heritage buildings and contemporary corporate offices.
Your role is not purely operational, you will support the Base Manager and have the opportunity to influence Defence strategic planning, program and policy development. You must be able to work independently with the opportunity for reasonable autonomy and be accountable for achieving your deliverables. You will exercise both initiative and judgement in the interpretation of policy and in the application of practices and procedures. Its an exciting role and environment where no two days are the same, but on a typical day as a member of a Base Management team, you will:
- Engage with Defence stakeholders and assist with their operational enquires
- Work closely with industry partners focusing on Defence projects and estate outcomes
- Ensuring base security, WHS, and emergency management procedures comply with relevant standards
- Participate in fora providing input into operational support of base activities
- Contribute to the estate, environment and sustainability planning and program management
- You will also have the chance to be part of the response to the community in times of crisis
Work, Health & Safety Management
As a WHS Manager, you will provide advice on applying WHS legislation and Defence policies and procedures. Engaging with military, civilian and contractor stakeholders on complex and sensitive WHS issues will see you contribute your expertise to resolve issues across our unique estate and improve our safety management systems.
About our Team
The East & West Zone (EWZ) is a branch of the Service Delivery Division within the Department of Defence Security and Estate Group (SEG). EWZ provides essential, on-the-ground services and support to Defence personnel at locations across New South Wales (excluding the Riverina), Western Australia and the Australian Capital Territory.
Base Management Teams are responsible for effectively securing, managing and maintaining Defence Bases across Australia. This work is a critical business enabler of Defence capabilities, prioritising base resources and ensuring service delivery standards across the Defence estate. You will be part of a proactive and dynamic team that is trusted and proven, contributing to a positive service delivery culture.
Our Ideal Candidate
Successful candidates will have a proven record of achieving organisational goals whilst contributing to a high-performance service delivery culture. The skills that we seek in you:
- Demonstrated people leadership or team management experience in an operational or service delivery environment
- Highly developed communication, organisation and negotiation skills with the ability to influence a broad range of stakeholders
- Is able to confidently work collaboratively with various military, civilian and contractor stakeholders
- Demonstrated ability to think critically, identify issues and drive continuous improvement activities
- The ability to research policy and procedure and determine practical outcomes that achieve objectives
- Proven experience in providing detailed professional and policy advice about complex work
- Proven experience identifying and anticipating stakeholders' needs and expectations to achieve outcomes
- The ability to forward plan a workload and the agility to reprioritise at short notice
In turn, we will provide you with the following:
- Performance-related salary progression.
- 15.4% superannuation.
- Standard hours of 37.5 hours per week.
- Negotiated flexible work arrangements.
- Ongoing training and development.
- Annual leave of 20 days per year.
- Personal/carers leave of 15 days per year.
- An additional day of leave per calendar year in addition to regular leave.
- Christmas stand down (a paid break during the Christmas and New Year period in addition to standard leave).
- A range of Parental and Reservist leave.
- Several health, well-being, diversity and inclusion networks.
- Defence Employee Assistance Program provided by Converge International.
We are looking for enthusiastic people to join our team immediately. These roles are ideal for energetic and motivated individuals focused on ongoing self-improvement and professional development. A Merit Pool of suitable candidates will also be created for future placement.
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