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Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
- WHAT IS EDENRED?
The Edenred State of mind - We are a unique company.
Working at Edenred means being part of a company that is Innovative, Multicultural, Responsible, Bold.
We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via 950,000 corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40 ESG, CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.
- WHAT IS EDENRED ROMANIA?
This year, Edenred celebrates 25 years of activity in Romania! During this period, the company has continuously adapted to respond to the everchanging needs of consumers, technological evolution and economic and social changes, becoming the main digital platform for services and payments in Romania, with 100% digital solutions for employees, companies, merchants and administration, all connected in a symbiotic ecosystem. Edenred continues to be socially responsible, promoting socially, economically and ecologically virtuous solutions, thus placing ESG at the heart of all its activities.
It serves everyday over 1.7 million employees, 33,000 + companies and over 60,000 merchants, while constantly supporting and advising the local and national authoritities (legislative and governmental) to identify and implement the best measures for solving the HR market needs and improve the wellbeing of local, regional and national stakeholders.
Driven by a strong customer oriented culture and a constant pursue for simplicity, Edenred Romania is an innovation vector in the market - the first company to propose a benefit mobile application / platform (benefitsystems.ro), the first chatbot in the industry or the first integration of our products & services with popular growing Romanian platforms (i.e. Tazz, Freshful), fully benefitting by the presence in Romania of the Group Technology Hub – Edenred Digital Center.
With a reputation of entrepreneurial company that is permanently seeking to onboard the talents, Edenred Romania is the place where we believe that business excellence can be achieved with team approach and respect. We are respectful towards our customers, by being pro-active, accountable, and honest; to our colleagues, by expressing gratitude and recognition; to our shareholders, by using the resources they put at our disposal efficiently; and to society by promoting products and services that create value for all stakeholders.
- WHAT IS benefitsystems?
BenefitSystems
is the market leader of electronic employee benefits in Romania, with the widest range of extra-salary benefits, offering companies a complete flow for managing, reporting, and integrating into accountancy and payroll systems of all benefits chosen directly by their employees.
HOW DOES THE BENEFIT PLATFORM WORK?
The employer concludes a contract and sends a list of employees with the corresponding monthly budget. The platform works like an online store where each employee has secure access to a wide range of flexible benefits, offers and discounts, within the budget provided by the employer. The employer thus outsources a service that would have taken the company's internal resources, both time wise, as well as human or financial.
- YOU WILL VIBE WITH US
Application Support Manager will lead the Application Support team members, measure team performance and provide guidance to improve. Focus on appropriate prioritization and tracking the resolution of known issues.
Application Support Manager will ensure high levels of customer service & satisfaction, while meeting expectations in terms of KPIs and metrics.
He/she will:
- Provide business applications support for core products
- Responsible for all support items submitted by the internal users regarding business applications & systems
- Responsible for incident and problem management processes
- Manage allocation of resources, prioritize, assign and coordinate the team
- Establish key metrics for evaluation of team’s performance
- Reports on status of team against metrics and ensures that team knows and is working towards meeting them
- Identify trends that point to a larger issue and escalate as necessary
- Optimize processes and team productivity to improve efficiency
- Be able to evaluate current staff, monitor individual performance and team organization
- Develop team members‘ skills with regards to delivery best practices
- Work collaboratively within the group and with cross functional IT teams as part of larger IT organization
- Act as a point of contact for the entire IT Applications Support team
- Maintain application documentation up to date
- Provide support for QA & testing to the Projects Delivery Team
- Maintain and improve the quality of projects artefacts (e.g. documentation, user guides, etc.)
- Ensure compliance with internal policies and procedures
- WE WILL VIBE WITH YOU
You are min graduated from a bachelor’s or master’s degree in Information Technology or a similar field.
You have a work experience 3+ years of professional experience as Application Support Manager, Service Manager, Delivery Manager or IT Business Analyst in international or multicultural environments
Professional Skills:
- Working knowledge of SQL Databases & basic network configuration
- Working knowledge of IT hardware (network devices)
- Ability to learn and master employer-specific software
- Complex problem solving
- Ability to diagnose & address application issues
- Written and verbal communication skills
- Experience working with JIRA for Software Development
- Used to work in enterprise environment
Soft Skills:
- Open minded person with strong customer orientation
- Rigor in organization, formalization, and planning
- Great intellectual agility and ability to deal with multiple topics in parallel
- Solutions oriented
- Excellent interpersonal relationship ability and end user communication
- Enthusiasm and dynamism
- Humor and patience
Languages required: Romanian & English
- EXPECTED START DATE
ASAP
- OTHER DETAILS
- Location: Bucharest
- Specific working conditions: Full-time job
Please apply by sending your CV at
cariere@edenred.com
Edenred Romania SRL will process your personal data for selecting and recruiting personnel for our openings. Please read our privacy policy for recruiting available on our website to better understand what data we are processing, the purpose for processing, legal ground, where we transfer your data and what rights you have:
https://www.edenred.ro/en/privacy-policy
By applying to this role you confirm that you have read and understood our privacy policy for recruiting.
At Edenred we embrace Diversity and aim to provide equal opportunities to all applicants regardless of e.g. nationality, ethnicity, religion or ideology gender, sexual identity disability or age. You are therefore kindly requested to only include information in your documents which is relevant to the assessment of your application (e.g. curriculum vitae with relevant certificates/qualifications and/or references)
Only suitable candidates will be contacted. All applications will be treated with confidentiality
Apply now and Vibe with Us!
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